General Terms and Conditions of Sale

Revision 01 dated 15.04.2026

1. Subject matter and applicable legislation

The contract for the sale of LOOMOON products is governed by these General Terms and Conditions of Sale as well as, where applicable, by the provisions of Italian Legislative Decree No. 206/2005.

The Customer is invited to carefully read these General Terms and Conditions of Sale before placing any orders.

By placing any order, the Customer implicitly and fully accepts these General Terms and Conditions of Sale, which shall therefore be deemed known and accepted by the Customer in all their terms and provisions, without exception and/or exclusion.

LOOMOON reserves the right, at any time, to make amendments/additions/updates to these General Terms and Conditions of Sale, which shall enter into force on the date of their publication on the website.

2. Invitation to offer and purchase proposal

The presentation of products on the website or in other LOOMOON commercial documentation is for information purposes and constitutes an invitation to make an offer.

The order submitted by the Customer in accordance with the procedures indicated on the website shall be considered a contractual purchase proposal and, as such, is subject to acceptance by LOOMOON, which may also take place through direct execution of the orders.

If a product is unavailable from stock and cannot be restocked for any reason, LOOMOON will send the Customer an email to make new arrangements and/or, where appropriate, proceed with the refund of the full amount received, according to the procedures that will be indicated for this purpose. It is understood that the refund of the price represents LOOMOON’s sole obligation in the event of non-acceptance or cancellation of the order, and any other form of liability on the part of LOOMOON is excluded in this regard. LOOMOON’s decision whether or not to enter into commercial relations shall be considered final.

LOOMOON reserves the right not to accept or to cancel any order, regardless of whether payment has been received, by notifying the Customer by telephone or email within 48 (forty-eight) hours (excluding weekends and public holidays) from receipt of the order. If LOOMOON does not accept or cancels an order for which payment has already been made, LOOMOON will promptly refund the full amount received, according to the procedures indicated in the previous paragraph.

3. Prices

The prices indicated on the website are expressed in € and include VAT but do not include shipping costs. Prices may change at any time.

4. Payments and express termination clause

The products purchased by the Customer may be paid for using the following method:

• credit card.

When submitting the proposal, the Customer shall indicate the selected payment method.

Payment must be made in full at the time the order is placed.

5. Fortuitous events and force majeure

If LOOMOON’s execution of orders is hindered or prevented by force majeure or a fortuitous event, or by the impossibility of obtaining services, materials or items necessary to fulfil the order except at increased prices, LOOMOON may delay fulfilment of the order. In such case, after the delay has been communicated to the Customer, the Customer shall have the right, within 5 (five) days of receiving LOOMOON’s communication, to cancel the order in whole or in part. In none of the aforementioned cases may LOOMOON be held liable for any delay, cancellation or inability to make the delivery.

6. Delivery

The products will be delivered under the transport and cost conditions indicated on the website. Shipping times vary depending on the destination and availability of the Product.

Unless otherwise agreed, delivery will be made to the address specified by the Customer in the order. Ownership of the goods passes to the Customer when the goods are delivered to the carrier. The goods travel at the Customer’s risk even when delivered carriage paid to destination, it being agreed that each shipment is made on the Customer’s specific instructions and on the Customer’s behalf and that, therefore, LOOMOON is released from any liability upon delivery of the goods to the carrier.

For each order, the Company issues an invoice for legal entities and a commercial document (receipt) for individuals, based on the information provided by the Customer. Once issued, such information cannot be changed.

7. Inspection of goods

Upon delivery of the goods, the Customer is required to inspect and verify with the utmost care the integrity of the goods delivered. Acceptance of the products without the Customer having made any report shall be equivalent to acknowledgement that the delivery complies with the order in terms of quantity, type and packaging. In any event, the Customer is required to report any complaints, including anomalies other than those referred to above, by contacting LOOMOON no later than 14 (fourteen) days after delivery of the goods.

9. Return or replacement of goods

Once 14 days have elapsed from receipt of the goods, no return or replacement of products shall be permitted without LOOMOON’s prior written consent.

Returns of made-to-measure and/or customised goods will also not be accepted.

After obtaining LOOMOON’s consent, the Customer must return the products, with suitable external packaging, to LOOMOON, Via Alice Barbi, 7, San Giovanni in Persiceto, 40017, BO (Italy). The returned product must be intact, in its original packaging, complete with all accessories and any manuals, with nothing missing.

All returns and replacements that do not comply with the criteria indicated above will be strictly rejected.

10. Warranty

LOOMOON will replace or repair the products supplied, or refund the relevant price, where, despite correct and diligent use by the Customer, operating defects are identified. Such defects must be reported to LOOMOON within 12 (twelve) months from the shipping date in the case of a Customer/legal entity, or within 24 months in the case of a Customer/Consumer.

The products, or the parts thereof to which the complaint relates, must be returned to the Company within 14 (fourteen) days of acceptance, suitably packaged, with shipping arranged by the Customer and in accordance with any specific instructions that LOOMOON may have provided at the time of supply or subsequently.

The returned products or parts thereof must be accompanied by a note describing the defect, together with any other information indicated or requested by LOOMOON at the time of supply or subsequently. All products or parts thereof replaced by LOOMOON shall become the exclusive property of LOOMOON.

This warranty replaces any other warranty or provision established by law concerning the quality or suitability of products for specific purposes, except for those provisions which, by law, cannot be waived.

The warranty does not cover damage caused by transport or improper use of the item.

11. Product information and availability

LOOMOON reserves the right to discontinue the offer of any product or to make changes to product specifications at any time, even without prior notice and without being required to provide reasons for such decision.

12. Right of withdrawal

In accordance with the applicable legal provisions, the Customer/consumer has the right to withdraw from the purchase without any penalty and without giving any reason, within 14 days pursuant to Art. 57 of Italian Legislative Decree No. 206/2005, starting from the date of receipt of the products.

The right of withdrawal does not apply to purchases made by persons other than consumers, as defined by Italian Legislative Decree No. 206/2005. Any exceptions must be agreed in writing.

In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 14-day period shall run from the date of receipt of the last product. A user wishing to exercise the right of withdrawal must notify LOOMOON using the contact methods indicated on the website.

The goods must be returned intact, in their original packaging, complete in all their parts and accompanied by the relevant tax documentation. Without prejudice to the right to verify compliance with the above requirements, the amount paid for the products subject to withdrawal will be refunded within a maximum period of 14 days.

The refund will be made using the same payment method selected by the Customer at the time of purchase. As provided for by Art. 56, paragraph 3 of Italian Legislative Decree No. 206/2005, LOOMOON may withhold the refund until the goods have been received or until the purchaser has provided evidence that the goods have been returned.

13. Liability

These General Terms and Conditions define the entire scope of LOOMOON’s liability in relation to the products, to the exclusion of any other warranties, conditions and terms, whether express or implied, established by law, including with regard to the quality or suitability of the products for specific purposes, without prejudice to those warranties which, by law, cannot be waived, with particular reference to the provisions of Art. 1229 of the Italian Civil Code and to liability for damage caused by defective products and consumer protection.

LOOMOON accepts no liability for any service disruptions caused by force majeure or fortuitous events or in the event of a malfunction of the website or internet network. If any clause of these Terms and Conditions is invalid for any reason, this shall under no circumstances affect the validity and enforceability of the other provisions contained in these Terms and Conditions.

14. Copyright

The Product and all associated materials (designs, illustrations, texts, trademarks) are protected by intellectual property rights and are the exclusive property of LOOMOON. The Customer undertakes not to infringe such rights in any way.

15. Processing of personal data

LOOMOON processes the Customer’s personal data in accordance with the provisions of the specific privacy notice concerning the processing of data for the conclusion of the sales contract, which can be viewed on the website.

Art. 16. Applicable law

These Terms and Conditions are governed by Italian law, as is the interpretation of these Terms and Conditions.

17. Jurisdiction

The Court of Modena shall have exclusive jurisdiction over any dispute arising from these General Terms and Conditions of Sale in the case of a Customer/legal entity. In the case of a Customer/consumer, the court having jurisdiction shall be that of the consumer’s place of residence.

18. Prevailing clause

In the event of any conflict or difficulty of interpretation between these online Terms and Conditions of Sale and other contracts and/or documents, these Terms and Conditions shall always prevail.